Website Policies and Terms

*** Please be aware that Norridge is the only shipping facility. Inventory on-hand at all other branches is unavailable for immediate shipment. ***
 

Return Policy

Automatic Appliance Parts honors all manufacturer's warranty parts replacement programs*, but proper documentation is required for warranty replacements (please contact our Return & Exchanges Department via telephone for appropriate documentation information). All non-electrical parts may be returned for a refund if un-installed, but are subject to quality control authorization & may be subject to a restocking fee. There are no returns or exchanges on any electrical parts. Any part that has a CORE charge included is eligible for the full CORE cost refund upon receipt of the damaged / inoperable part. Please return the damaged / inoperable board to AAP in the same box that the new replacement was packaged in. Shipping costs to return the part are the customer's responsibility, however.

• Whirlpool/ Maytag and Frigidaire/ Electrolux parts warranty = 90 days from the date of purchase
• G.E. / Hotpoint, Bosch / Thermador = 1 year from the date of purchase
• Samsung / LG parts do not carry a manufacturer's warranty.
• Please contact our Return & Exchanges department with questions about policies or other brands.

 

Shipping Policy

Automatic Appliance Parts offers 3 different options for Retail customers: Ground, 2nd Day, and Next Day. All orders are subject to additional charges for large or oversized items. Customers will be contacted if additional charges are required.

Ground Flat-Rate Shipping
$12.00 : Approximate delivery time for in-stock parts : 1 to 5 business days.

2nd Day Flat-Rate Shipping
$25.00 : Approximate delivery time for in-stock parts : 1 to 2 business days.

Next Day Air Flat-Rate Shipping
$35.00 : Approximate delivery time for in-stock parts : 1 day

Automatic Appliance Parts reserves the right to choose the carrier of our choice.

AAP IS NOT RESPONSIBLE FOR DAMAGE BY CARRIER. IF DAMAGE IS NOTED, PLEASE RETAIN ORIGINAL CARTON FOR POSSIBLE CARRIER INSPECTION AND CONTACT CARRIER.

Terms and Conditions of Use

The Automatic Appliance Parts web site is only for your personal use. Anything you copy from this website may not be distributed, exchanged, modified, sold or transmitted, including but not limited to any text or images for any business, commercial, or public purpose.

We reserve the right to terminate all or any part of this web site without notice to you. You agree not to interrupt or attempt to interrupt the operation of this site in any way. Your use of this site indicates your agreement with these terms.

Pricing on this website may be subject to change without notice and AAP will not honor an incorrect price. If there is a price change to an item ordered online but not yet shipped, a representative from AAP will contact you to authorize shipment at an updated price.

If you are not comfortable transmitting your information online, please call Automatic Appliance Parts customer service staff toll free at 1-800-323-0270 between 8:30 AM and 5:00 PM Central time Monday through Friday and we'll be happy to take your order over the phone.